Associate Content Designer

  • Full Time
  • Gujarat
  • Full Time
  • Gujarat

Website IBM

Job description

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

  • We are looking for talented entry level Content Designers to help make a meaningful impact on how our customers use our products by delivering a delightful content experience.
  • You’ll do this by participating in design research to understand user needs to frame content proposals that best support users at the right time and in the right context.
  • You’ll design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and other characteristics of quality information.
  • If you have a background in design and a passion for user experience, join us in this new and evolving design discipline.
  • The design team you’ll be joining is part of the worldwide design organization for AI Applications – a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers make more informed and data-driven decisions about how to manage their business and services.
  • We don’t expect that you will have experience in all the areas of responsibilities, but in time this is will be the remit of your work.


  • Drive a cohesive end-to-end content experience that moves clients through every phase of their product journey and drives their actions.
  • Own elements of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.
  • Evaluate content requests and work with stakeholders to understand the business problem, goals, and outcome.
  • Work with design research, UX, visual design, and stakeholders on end-to-end delivery of the content proposal.
  • Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product documentation, and multimedia) that is easy to use, easy to understand, and easy to find.
  • This may also include guided tours as well as training, nurture, and community content.
  • Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
  • Deliver clear, inclusive, accessible, and translated content for a global audience adhering to content design practices
  • Research and design content based on user scenarios and use cases by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews and conducting user testing/research to validate content.
  • Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story.
  • Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
  • Share work in progress, along with giving and receiving critiques.
  • Required Technical and Professional Expertise Command of U.S. English writing, curating, and editing content for accuracy, clarity, and usability.
  • Modeling and formatting content into viable, feasible, and desirable solutions.
  • Ability to simplify complex content for users.
  • 5+ years of total experience.
  • Demonstrated ability to research and study a subject and its context to inform content.
  • Demonstrated ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
  • Proven communication skills (written and verbal).
  • Can define and apply consistent voice and tone throughout a content journey.
  • Foundational knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
  • Foundational understanding of UX design and design research.
    Portfolio or samples of previous work must be presented.
  • An awesome and positive attitude.

Preferred Technical And Professional Expertise

  • Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.
  • Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team based environment.
  • Experience working in an agile, squad-based, continuous delivery development model an advantage.
  • Experience with digital adoption platforms such as Walkme an advantage.

About Business Unit

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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