Technical Writer

  • Full Time
  • _Anywhere
  • Full Time
  • _Anywhere

Website Infor

About the Job
We are looking for Information Developers to develop high-quality documentation that contributes to the overall success of our modules and solutions. The resource will join a team of talented information developers who work collaboratively with product managers, quality engineers, Customer Support Organizations, Professional Service Organization, usability experts to develop, and maintain help content for new development and for established Infor Nexus applications. Writer should have 0- 2 years of experience writing and editing content, developing eLearning courses and demos for a variety of online transactional, Software as a Service – based applications. The ideal candidate should have experience writing and collaborate on content with diverse groups in a fast-paced environment.

•                    Work with internal teams to obtain an in-depth understanding of the module and the documentation requirements

•                    Produce high-quality documentation that meets applicable standards, is appropriate for its intended audience and is in sync with development effort

•                    Write accurate, concise and easy-to-understand user interface documentation, configuration guides, release notes, insight videos, contextual help and controlled release documentation

•                    Create eLearning courses across priority modules to help end-users use a variety of modules with the application

•                    Evaluate the scope of a writing project and be responsible for managing own priorities, schedule and deadlines

•                    Enforce and follow established style guides to ensure high editorial standards

•                    Quick and accurate, should be able to multi-task.

Masters in English/Mass Communication, Engineering background seeking career opportunities in Technical Writing and Information Development or Candidate with basic graduation having Technical Writing certification

Desired Skills

·    2-4 years of experience in developing and maintaining online help, user manual, configuration guides and eLearning for software applications

·    Ability to deliver high quality documentation paying attention to detail

·    Ability to quickly grasp complex technical concepts, translate them into clear and easily understandable non-technical content

·    Excellent writing, editing, analytical and proof reading skills in English

·    Good exposure to SDLC and Documentation Development Life Cycle

·    Exposure to authoring content in XML on any DITA CMS using authoring tools like Oxygen or XMetal

·    Exposure to DITA Concepts

·    Desired tool knowledge

o  Working knowledge on any CMS

o  Oxygen Authoring tool/ XMetal

o  Captivate/Camtasia

o  SharePoint/Wiki

o  Jira

·    Good to have exposure to any SCM product(s)

·    Aptitude to pick up new tools, troubleshooting, and strong customer service skills

·    Ability to work in a team and collaborate with all levels in the organization

Extremely organized, detail oriented, and a self-starter who can work independently

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