Technical Writer

  • Full Time
  • Bangalore
  • Full Time
  • Bangalore

Website Lumendata

About the Job
Location: Bangalore. (It will be remote onboarding relocation will be updated based on COVID situation)

Job Description :

Responsibilities

  • Documenting data-driven applications that run on top of the core product platform.
  • Planning, designing, and building effective documentation to support a rapidly-growing business at a massive scale.
  • Working closely with engineering and product management to understand product capabilities and document function, usage and limitations.
  • Working closely with the US-based documentation team to learn and follow previously established editorial and graphic style standards and authoring and review processes.
  • Producing high-quality, easily consumable, customer-focused online content, including user documentation and knowledge-base articles targeted at business users and implementers of the product.
  • Creating end-user and API documentation (release notes, help files, frequently asked questions, quick reference guide, API references, etc.).
  • Participating in software design discussions and reviews.
  • Providing estimates for resource and project planning purposes for documentation tasks.
  • Requesting and implementing internal and external feedback on documents.

Qualifications:

  • 5+ years documenting enterprise web-based applications for end-users and developers.
  • Deep experience in organizing and creating technical documentation.
  • Experience in working in SaaS companies creating rapidly evolving documentation.
  • Experience documenting highly-available and scalable software.
  • Proven writer and editor of high-quality, detailed and splendidly usable documentation.
  • Proven ability to work effectively with others with conflicting priorities.
  • Excellent written and oral communication skills.
  • BS/MS relevant to the functional area or equivalent experience.

Required Skills/Knowledge:

  • Structured/topic-based authoring
  • XML/DITA
  • Software as a Service (SaaS)
  • REST APIs
  • Confluence/JIRA/Zendesk
  • Swagger/JavaDoc/JSON
  • Editorial style guides (MSTP, IBM/Read Me First, Global English)

Desirable Skills/Knowledge:

  • HTML/JavaScript/Perl/Ant
  • DITA Open Toolkit
  • FrameMaker/RoboHelp/MadCap Flare
  • Photoshop/Illustrator
  • Drupal/WordPress
  • Camtasia/Captivate

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Lumendata

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