Technical Writer

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Website PayPal PayPal

Money for every moment

About the job
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Description Summary:
PayPal is looking for technical writers who can join the technical publication team in Hyderabad. As part of this team, you will be working closely with cross-functional teams and producing high-quality technical documentation for our products.

Job Description:
PayPal is looking for technical writers who can join the technical publication team in Hyderabad. As part of this team, you will be working closely with cross-functional teams and producing high-quality technical documentation for our products.

Key responsibilities:
Produce user-focused documentation to make users easily understand the product functionality
Develop API documentation, installation, and getting started/onboarding guides to explain customers about the product installation and getting started process
Develop product walk-through and user-interface content such as field descriptions and tool tips
Collaborate with cross-functional teams across different locations to understand the documentation requirements
Conduct interviews with SMEs, research and play around with products to understand the functionality
Analyze and estimate the work to produce deliverables on time without compromising the quality
Organize the content for different types of deliverables such as user guide, online help, installation guide, configuration guide, and so on
Work closely with the localization team to get the content translated into different languages and locales
Publish the deliverables in different formats such as online help, context sensitive help, and PDFs

Required skills:
7-9 years of experience in developing user guides, installation & configuration guides, upgrade guides, release notes, and online help for software products
Excellent writing skills to describe every piece of the product in detail but maintain conciseness
Experience in documenting APIs and SDKs
Experience in developing content for different levels of audience
Ability to develop content from scratch even without any reference documents
Ability to work on multiple projects simultaneously
Experience in authoring and generating documentation deliverables using well-known authoring tools (preference: MadCap Flare)
Good knowledge of Microsoft Style Guide for Technical Publications
Understanding of SDLC (Agile methodology) and DDLC
Possess interpersonal and verbal communication skills
Ability to manage assignments independently or with less supervision

Value-added skills:
Knowledge of API documentation tools. For example, Swagger
Experience authoring in Markdown

We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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PayPal

Money for every moment

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