About the job
We are looking for a Content Writing and Client Success Specialist responsible for producing high quality compelling content for topics associated with digital technologies and B2B brands. The candidate should be able to demonstrate their ability to write and deliver technical content like emailers, presentations, blogs, whitepapers, playbooks, guides and infographics. The candidate should also be comfortable communicating directly with clients and handling their accounts. Preference for candidates with maximum 2 years of prior experience.
- You should have an eye for appreciating, validating and writing quality content especially content that is technical in nature. You will be responsible for both writing quality content as well as getting quality content written from internal and external content writers. You will own the content proofreading and delivering the final copy.
- You should be able to work independently and should be able to propose and develop new ideas for web content. You would be responsible for handling multiple client accounts and ensuring a smooth relationship between the company and its clients.
Excellent B2B writing, email copywriting, messaging, communication and presentation skills.
Should be able to copywrite and proofread articles and other web content.
Review and compose content (tweets, FB posts etc.) for promotion on Social Media.
Should understand the importance of Content Marketing and Internet Marketing in general.
Understanding, Strategizing and Optimizing B2B campaigns.
Build and maintain strong, long-lasting client relationships.
Able to communicate and coordinate with internal and external teams.
Serve as the lead point of contact for all customer account management matters
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Prepare reports on account status.
Experience and Education:
1-3 years experience in creating high quality content for a software service or product based technology or a technical journal or magazine. Should have worked in an environment which follows very high standards for the quality of content being generated.
Should have experience in writing content briefs for internal and external teams.
Demonstrate LIVE URLs/ past documentation work as proof of original content written by you with no copyright violation.
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation and presentation abilities.
Strong verbal and written communication skills.
Highly proficient in Microsoft Office especially Excel and Word.
Preferred: Bachelor or Master’s Degree in relevant fields.
Those interested can also email their CV and original work samples, along with current and expected CTC and notice period timeline to [email protected]
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