Senior Content Writer

  • Full Time
  • Bangalore
  • Full Time
  • Bangalore

Website swiggy_in Swiggy

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Job description
Sr Content Writer – Customer Communications- JD

About the Position: We are looking for a content writer with a strong portfolio in

  • Own the development and implementation of customer response content across all channels of communication for the contact center,
  • End to end measurement for content creation and keep optimising the content based on the learning,
  • Various tools for content development – not limited to MS Office Suite, Photo and Video editing software and online content creation tools.
  • Understanding and adapting to the “Tone” of the organization and modify existing or new content as per the same.
  • Being able to work and perform under pressure and tangential work alignments.

What You Will Do (Roles And Responsibilities)

  • Be a part of a team of content developers, whose aim is to improve the communication standards for the resources in the Swiggy customer care division.
  • Churn out ideas and copy for Swiggy’s many communication pieces including, but not limited to, chat, voice, email, and SM responses.
  • Craft “Right Fit” communication for Swiggy resources to use, when new product offerings are made available to customers.
  • Have a role in defending the brand voice of one of the most enviable brands today.

What Do You Need (Desired Skills)

  • A minimum of a Bachelors Degree.
  • Anything higher will be a plus. Specializing in English, Mass communication or Journalism will be a plus.
  • 2-4 years of experience as a copywriter or content writer.
  • Prior start-up or advertising experience is a huge plus.
  • A very high attention to detail.
  • A very high proficiency in both written and spoken English.
  • A portfolio of work that showcases your ability to think and write.
  • The willingness to collaborate with teams across functions and learn new skills on the job.
  • The ability to think of innovative ideas with deadlines always looming around the corner.
  • An appetite for continuous learning.

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